Better Living Through Technology: a blog dedicated to emerging
technology trends in hardware, software, webware, marketing and beyond
 

July 23rd, 2007
Ed Kohler

Dear media sites:



I am so tired of truncated RSS feeds.



Why do you continue to work under the assumption that you’re better off forcing
people to click through to read blog posts or news stories rather than allowing
them to read content within their feed readers?



This is wrong.



Why?



Because you’re making life difficult for your most loyal and vocal readers.
People subscribing to your RSS feed are reading everything you publish.
Everything. That is, if you don’t truncate your feed.



They’re also the people who are most likely to have blogs, which means they’re
the most likely to link to or embed your content in their site after reading it.



Do you really want to make life difficult for them?



Below is an example of a truncated feed from the Minneapolis StarTribune
newspaper for their Dining + Nightlife coverage. This is exactly the type of
content that local food bloggers love, since they can riff on the reviews and
recommendations made by the Minneapolis daily.


A Horribly Truncated Feed



Luckily for Minneapolis food junkies, there are plenty of other non-truncated
RSS sources covering the local food scene, so this content - as good as it is -
can be passed over.



As I understand it, the mindset leading to RSS feed truncation is, “we get more
hits if we force people to click through.” And this is absolutely true . . . in
the short term. If I truncated Technology Evangelist’s feed today, I’d surely
see a spike in traffic from our feed tomorrow.



This mindset needs to change. Focusing on short term hits over longer term
benefits that come from links and embeds is a foolish move. If your online
content isn’t easily consumable, sharable, and conversational, it’s something
close to dead.



Backing up for a second, this all assumes that the content being created is
WORTH consuming, sharing, and talking about. If not, you have bigger problems
that need to be addressed.



Longer term, easily consumable content will generate more links to your site,
which will each generate click through visitors to the ads you’re trying to
serve.



Which will lead to more people hopping on your RSS feeds.



Which will lead to more people reading and sharing your content.



Which will lead to more links to your site.



Which will lead to higher search engine rankings.



Which will lead to more unique visitors stumbling upon your site to see your
ads.



And we’ll all live happily ever after.

11 Responses to “ Truncated RSS Feeds Kill Conversations and Long Term Traffic ”

Posted by: Nate on July 23rd, 2007 11:00 am

yeah, i switched to google readers next artical booklet, and i don’t even bother with truncated feeds anymore, i just follow the link without even looking at the stupid short summary… or even knowing where i’m going to wind up (here for example)




Posted by: Aaron on July 23rd, 2007 11:16 am

Drives me nuts. I don’t even bother with the Strib’s feeds anymore. Speaking of local dining, I skip almost everything Chow & Again writes as a result of truncated feeds too.

I’m actually talking with a few other people that are still using truncated feeds on their sites and man, sometimes a very hard sell.




Posted by: james on July 23rd, 2007 12:06 pm

I think I’m missing something in your chain of events. I use Google Reader and I almost never click the article to visit the site. I could be wrong, but I don’t think just having more links to your site guarantees more visits. I feel guilty sometimes not visiting the sites, because I know I’m not really helping out their hit counts which is what companies they sell advertising space to are interested in. I know they can count my subscription probably, but does the site know when I read an article through a feed reader or not?




Posted by: Ed Kohler on July 23rd, 2007 1:01 pm

james, the theory here is that people reading through feeds are the most likely to link to you, but they won’t link to you if they give up on your truncated feed.

Feed based advertising is growing. We put ads in the Technology Evangelist feed. And the ads that are appropriate for that audience may be different from what you’ll find on the site itself since we know they’re loyal readers.

Sites using FeedBurner can track what’s read (actually, opened) and what’s clicked on among other things.




Posted by: Joe on July 23rd, 2007 1:08 pm

Ed,
Thanks for the Post! I have ONE rss feed that is truncated that i click daily. All my others, NO WAY!




Posted by: bex on July 23rd, 2007 7:26 pm

I’m almost in agreement…

If you have truncated RSS feeds, then you can avoid the “wall of words” anti-pattern for information architecture. People like digestible info… that sometimes means bite-sized pieces.

Although they need to be used correctly… if you don’t have a good teaser people will skip your blog entirely.

I use truncated feeds sparingly to:

* avoid putting SPOILERS in my feeds
* avoid tons of bulky images
* bury the boring technical details
* put a “top 10″ list in the teaser, and the details for the 10 in the full post




Posted by: Hjalmer on July 23rd, 2007 9:42 pm

Thank you for writing this post.

I believe strongly in full-feeds. I live in my feed reader. It is my newspaper.

I tolerate partial feeds from businesses only until I can find one that provides a full feed.

I don’t tolerate partial feeds from personal blogs.

While we’re on the topic, I sure love the embedded images and videos.

Please? Thank you!

Thanks again for writing this, Ed.

And thank you for your full feed!




Posted by: Erica on July 24th, 2007 10:41 am

I haven’t given up on all truncated feeds (e.g., several of Minneapolis’ neighborhood papers), but a story has to be really compelling for me to actually click through.




Posted by: izi on July 25th, 2007 1:07 am

After reading your post I posed the question of truncated vs non-truncated feeds to my fellow developers with whom I help maintain a magazine’s site. Although links and blog chatter are wonderful benefits, the problem we would have is that it would open us up to having our content mirrored on aggregators in it’s entirety and there-by reduce the value of paid or trade-based syndication which is core to the business. I would presume that most newspapers and magazine have the same issue.




Posted by: Ed Kohler on July 25th, 2007 8:36 am

Good points, izi.

Here’s one way to address the mirroring and aggregation issue: put ads in the feed. Make it easy for people to republish your content with ads.

Of course, every situation’s different and there may be some good reasons for truncating feeds. My point here is that there is a cost that many publishers don’t seem to be considering.




Posted by: Tony on July 27th, 2007 9:51 am

Right on, brother! I read my feeds offline via GreatNews and there’s nothing more frustrating than reading three lines that pique your interest and having to click through when you don’t have an internet connection and can’t click through.

I’ll be blogging about this later. Thanks for the post.




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